FAQs

Every product on our site has its own product page, showing a range of images, and sometimes video. There is also information about colors, sizes, and other materials in which the item is offered. You can find a product page in several ways: (a) Search. Enter the product name or number in the search box You’ll see everything from the site related to your product. (b) Browsing. As you look through the product categories of our EShop section, you will discover product pages for all our items.

From the product page (see above), choose the color and size you need. Then add the item to your shopping bag. If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. Once you have everything you want in your shopping bag, proceed to the checkout. There are a few simple steps to purchasing: login, if already registered, or create a new account. Otherwise, continue with your purchase as a guest. Checkout. Insert personal data and delivery address, accept the Terms of Sale, select gift and shipping options, and verify your order details. Payment. Select the payment method and submit your order. Once payment has been authorized, we will send you an email confirming that we have received the order and are processing it. As soon as your order is on its way, we will email you again with details of your order, an electronic invoice if required, and a link to track your delivery.

Items in our Eshop usually are in stock. Even if an item is in stock, however, please be aware that another customer could buy an item you want before you complete the order - even if the item is in your shopping bag. If your preferred combination of color and size is unavailable, you will be offered a Merchandise Request Form. You can use this brief form to let our Customer Service team know what you need. They will then contact you directly with more details. You will be notified when the product is back in stock.

We offer a sizing chart on each product page to show various international conversions.